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Survey Results: How Contact Center Outsourcers Compete, Manage Staff and Work...

Five9 recently surveyed leading, US-based contact center outsourcers, revealing interesting insight into how outsourcers compete, manage staff and work with clients. To review the survey data in more...

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5 Reasons Why Contact Center Outsourcers (BPOs) + Cloud Contact Center...

Businesses know that superior customer service translates into higher customer retention. Faced with the significant resources required to offer high quality customer service, businesses often turn to...

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The Rise of Outcome-Based Pricing for Contact Center Outsourcers (BPOs)

Customers want answers, and, increasingly, they are asking more complicated questions using a variety of devices. Over the past 10 years, the demand for multichannel support (via email, chat, social,...

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Moving to the Cloud: How Contact Center Outsourcers Can Save Time and Money...

American Support, a US-based contact center outsourcer, initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. In this video, Matt Zemon,...

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